Spechtenhauser customer service
Experience & expert advice
There is no such thing as THE universal pump; every application requires a aolution adapted to the requirements on site. For almost 60 years, pump technology and system manufacturing for site drainage has been our area of expertise. Of course, this experience is incorporated in the development of our pumps and lifting stations, but it also forms the basis of Spechtenhauser’s sound expert advice. Also our specialized system manufacturing benefits from this experience. Spechtenhauser records the system parameters on site, carries out the design of the pumping system and supports the specialist installer during implementation and commissioning. Thus you can be sure of getting the right solution for every application.
Service & customer proximity
For us, good service begins with the support of the expert planner for building services in selection and design of the lifting system. The second step is the measurement on site being done by the Spechtenhauser field service. The production of the lifting unit is based on these information. As a partner of the specialist trade, Spechtenhauser customer service can then support the installer in commissioning the lifting unit on site. After installation, our maintenance service accompanies the Spechtenhauser lifting unit for the whole life of the pump. And should there ever occur a malfunction, our customer service is there for you, 7 days a week.
Repairs
At our plant in Waal (Allgäu), we also carry-out repairs on third-party products. Please contact our service hotline for further information.
Spare pumps and small parts
We stock many spare parts, from small parts such as seals and fittings to electrical controls and small lifting units, as well as common spare pumps, including third-party products (also for older pump types). This makes it possible to collect the required goods from one of our locations from Monday to Friday in the event of a repair. To save your time and money, we will clarify in advance by telephone whether the required goods are available immediately or the next day. Shipping by post or forwarding agent is of course possible at any time.